ONLINE GIVING FAQ’S

ü  Why must I log in?

Creating and logging into your account ensures the account information is secure and retrievable for future use.

ü  What payment method options can I choose from?
The FBC Giving Program is configured to accept debit or credit card payments from Visa, MasterCard and Discover, ACH (Check) payment, and payment by text.

ü  How often will payments be pulled from my account?
You can determine the frequency and amount that can be charged to your debit or credit card.

ü  Can I designate my giving to a specific fund?
Yes, you are able to designate your giving to go to either the General Fund, Missions Fund, and/or Building’s Fund.

ü  How can I get a record of my giving?
You can view your online giving by selecting the ‘View Your Giving History’ button in the giving box to the left. You can also request a giving statement from the FBC Office. The statement will cover both automated giving as well as any other offerings you give. To request a statement be sent to you, please email Sister Gillian at 60gill@cox.net or Sister Michele at Michele@faithway-bc.com.

ü  Can I test this system by giving one time?
Yes. There is an option to give a one-time gift. This is a great way to better understand how the system works.

ü  I’ve signed up for the automated giving program, but would like to change my preferences or need to stop. How do I do this?
You can make changes at any time by using the “edit giving profile” button. Once you log in you can change any of your preferences or stop your automated giving. If you have any trouble please feel free to e-mail us at fbcadmin@faithway-bc.com or Michele@faithway-bc.com.

ü  I still have more questions. Who should I talk to?
Don’t hesitate to call or e-mail us with any questions. Please email your questions to fbcadmin@faithway-bc.com.